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Travel Information


General travel advice

The majority of travel destinations are no different to being at home.  Petty crime and theft are a part of life throughout the world and tourists can be viewed as an easy target. It makes sense to take simple precautions:


If you wish to check current advice relating to any destination you intend to visit, you should visit the Foreign Office website at: www.gov.uk/travelaware or, if you have a travel advice question you can tweet @FCOtravel for a response Monday – Friday, 9am – 6pm.


In case of emergency

For queries prior to departure, you should call our Customers Services Department during office hours Mon - Fri 0900 - 1730 and Sat 0900 - 1700 on 08444 937 999. For emergencies in the UK outside office hours, on your day of departure only, you may call our Duty Manager on 07917 870278.

The Duty Manager can only deal with emergency queries relating to IMMEDIATE travel issues. For queries in resort, you should use the local emergency numbers detailed on your itinerary.

Assistance requirements

We are delighted to offer advice for clients with special needs or disabilities. In order that we can be certain to ensure that all aspects of your needs can be accommodated for your entire holiday itinerary, we do not recommend that you book online.

We would much rather discuss your needs with you, so that we can make appropriate recommendations.

Airlines have different regulations about the carriage of passengers with special needs and this can vary according to the type of aircraft being used and the airport itself. Similarly the level of specialist service may vary at different airports and with different airlines. In order to comply with ferry/airline regulations we ask for detailed information with regard to needs, assistance and facilities when your booking is made, so that we can pass this onto the airline. Some airlines place restrictions on the number of passengers with special needs they can carry.

Although some hotels in some destinations may have accessible rooms, others do not. Sometimes, they may still be suitable for some clients, as the hotel may be able to offer ground floor rooms and/or walk-in showers or may have larger lifts, but we think that it is important to review your needs carefully in these circumstances and check with the hotel management regarding suitability.

To assist us in ensuring that your holiday choice is suitable for you, we require that you provide us with full details of any special needs in writing at the time of booking. You can complete this form on our website. Click here to link to the form. You should ensure that you complete this fully and include all relevant information on it. This form can then be forwarded to the relevant suppliers, so that they are aware of your needs and can advise on the suitability of the hotel, rooms, destinations etc. It is really important that you complete this form.. It is better to do this at the time of making the booking, as it is always much more difficult to accommodate requirements if we are made aware of them after the booking has been confirmed or close to departure.


Health

For up to date advice, you should contact your GP or visit www.fitfortravel.nhs.uk for detailed information on your specific destination(s).

Vaccinations:

At the current time, there are no destinations featured, where there are any compulsory requirements in relation to vaccinations. However, if you are travelling to Asia, the Indian Ocean, Dubai or South Africa, vaccinations against cholera, hepatitis A, typhoid and polio are recommended. In many destinations, you may be advised to take a course of Malaria tablets. Please note that some game parks in South Africa are malarial.

If you have recently visited an area known to be infected with Yellow Fever, you may be required to produce a certificate of vaccination against Yellow Fever before being granted entry to some countries. This will apply if you have visited (or made a side trip) to Tanzania, Zambia or Zimbabwe. It is advisable to check with your G.P. for current advice on vaccination requirements.

For all destinations, you should also ensure that your tetanus protection is up to date.

It is sensible to travel with a sterile medical kit in case of any emergency.

Deep Vein Thrombosis:

Concerns have been expressed recently regarding a possible link between air travel and Deep Vein Thrombosis. Whilst any such claims are unproven, some people may be more at risk than others. Information relating to “at risk” groups can be obtained from the Department of Health website and if you fit into any of these categories, we recommend you consult your doctor. Airlines do take these risks very seriously and offer general advice about your well-being including exercise suggestions, limiting alcohol and drinking plenty of water.

Pregnancy

Both airlines and ferry companies place restrictions on travel during the last trimester of pregnancy. As these do vary according to the supplier and your length of journey, you should inform us at the time of booking, so that we can advise you on specific policies for your holiday.


Hotel grading

Long haul destination hotels are graded budget, bronze, silver, gold, platinum or prestige collection.  Hotels in the Channel Islands, Isle of Man & Scotland are graded slightly differently, as detailed below.  The grades can be found at the top of each hotel page.


Long haul destinations

We have carefully selected a range of resorts and hotels to suit all tastes and budgets. As accommodation grading systems differ from country to country we have personally graded them to give you a guideline and ease your selection. These ratings are reviewed regularly and range from basic, good value to truly world class hotels offering the ultimate in luxury. 

Budget: Simple and comfortable accommodation lacking in frills.

Bronze: Very comfortable, unpretentious, excellent value and ideal for the more budget conscious client. Usually graded 3 or 4 star locally.

Silver: Usually a higher standard of modern hotel or an exceptionally well maintained older property. An above average hotel with some outstanding features. Usually graded 4 star deluxe or 5 star locally.

Gold: A deluxe hotel offering exemplary standards of accommodations, service and a wide range of facilities. Usually graded 5 star or 5 star deluxe locally.

Platinum: Amongst the world’s best hotels, often acclaimed, elegant, attractive and invariably in a prestigious location.

Prestige Collection: For those who require the ultimate in luxury, the pleasure of attentive service and amenities of spectaculor quality.

Unique: These may be properties which do not fit into any hotel category or they could also be part of our Prestige collection. They may not be hotels at all, but could be family “homes”, country manors, converted palaces, historic buildings or eco-resorts in areas of natural beauty. Often small and intimate, and always exclusive, they may lack the range of facilities of international resorts, but they all possess something extraordinary which makes them stand out from the crowd.

Plus: Where a PLUS sign appears with the grading symbol it indicates the property is above average in its category and just short of the next highest category.

Jersey, Guernsey, Isle of Man, Isle of Wight and the Isles of Scilly

All properties are regularly inspected to ensure that standards are maintained. The ratings are awarded by independent grading authorities, who inspect properties annually. Where available, we publish the official ratings as a guideline, but this is not an exact science and you should remember that even within one category, there will be differences between properties. Descriptions and prices should also be taken into account when considering the type of accommodation you can expect.

In general, accommodation is divided in to three main categories: hotel (usually offering a wider range of facilities and services, which will be detailed within the brochure description), guest accommodation (typically smaller guest houses – often family run - possibly only offering bed and breakfast, where quality is more important than facilities and services) and self-catering. Grades are awarded within each category and although all categories of property are given star ratings between one star and five stars, the actual standards will differ as the grading criteria vary according to the accommodation type, so it is important to be aware of the accommodation category. We offer accommodation of all types from the simplest at the lower end of the scale to the more comfortable with a more extensive range of services and facilities at the higher end. Please read the descriptions in our brochure (and ask our staff for more information if you need it) to enable you to choose the one which is right for you.

Jersey: In Jersey, there is no compulsory grading system. Most accommodation is graded either under the Jersey Quality Assured (JQA) system or by the AA. Grades range from 1 star to 5 star and the grading criteria are similar regardless of the grading organisation. Where the same number of stars are awarded to an hotel and guest accommodation, this does not indicate properties of the same standard. Some properties are given red stars, which indicates a superior property within the category and grade. Some properties have opted out of any grading scheme, although all accommodation must meet minimum health and safety and fire regulations. In this case, no grade is shown in the brochure.

Guernsey, Isle of Man, Isle of Wight and Isles of Scilly: Grades are awarded under the Visit Britain scheme and range from one star to five star. As in Jersey, you should note that there are different grading criteria for hotels, guest accommodation and self-catering, so the same number of stars in an hotel and guest accommodation should not be taken to mean that you can expect the same standards. Some properties have also opted to be graded by the AA.

Herm, Alderney and Sark: Alderney, Sark and Herm do not use an accommodation grading system.

The grading systems in use in Jersey, Guernsey, the Isle of Man, Isle of Wight and Isles of Scilly are comparable.

Europe

Hotels in Europe carry official gradings which are also comparable with the Visit Britain scheme.

Southern Africa

Minors
Some countries have special requirements relating to entry for children under 18 years, which may involve you obtaining particular documentation. For example, you may be required to obtain an affidavit from a notary if a child is not being accompanied by both parents. You should check this information with the relevant consulate or embassy.

Smoke-free zones

Jersey, Guernsey, the Isle of Man and Scotland have regulations in place prohibiting smoking in any indoor public areas, which includes hotel public rooms, restaurants and bars. Some hotels also do not permit smoking in guest bedrooms. If this is an issue, you should ask us to verify the policy at the property you have selected.

Visa information

The visa information on our website is applicable to UK passport holders only. If you hold a passport from another country, you should check with the relevant embassy or consulate of the countries you intend to visit to verify visa and entry requirements.

For visa information relating to specific destinations please Click here

Travel Documentation - Channel Islands, Isle of Man

Whilst passports are not required for entry to the Channel Islands and Isle of Man, increased security is such that most airlines now require that you produce valid photo identification at check in. The following forms of ID are acceptable:

100% Financial Protection

When you are planning a holiday, you not only want to know that your tour operator has the necessary experience to guide you through complex itinerary planning, but you also want to know that your holiday is financially safe. The money you pay for your holiday is safe under the protection provided by our Air Travel Organiser’s Licence (ATOL) - ATOL number 2713 and the bond we hold with the Association of British Travel Agents (ABTA) - Membership number: V0762. Put simply, if something happens to us, you get your money back.