The pandemic has shown that the travel environment and our ability to travel is changing at a fast moving place.
What is evident is that we have to accept that Coronavirus is with us for the foreseeable future. However, now that international travel has re-started and the Government has announced the traffic light system will be removed with just a red list of countries remaining, and anywhere else i.e. The Rest of the World considered green (there is no longer an amber list). We know that there are many people, who really want to seize the opportunity to travel and we are ready to offer those holidays subject to borders being open in the destination country ( https://www.gov.uk/foreign-travel-advice).
As the Channel Islands and Isle of Man programme form part of the UK Common Travel Area, they are not restricted by the Government rules relating to international travel.
Channel Islands, Isle of Man and Isles of Scilly
Jersey is open for arrivals, please check here for entry requirements https://www.jersey.com/visit-safe.
Guernsey is open for arrivals, please refer to the entry requirements detailed here https://www.visitguernsey.com
Isle of Man is open for arrivals, please refer to the entry requirements detailed here https://www.visitisleofman.com
Isles of Scilly, and all other UK holidays we offer are open and operating as normal
Travel outside of the Common Travel Area from England
Non-red list Countries
Holiday can proceed as planned - you are required to complete a passenger locator form
Vaccinated passengers and children under 18 - from 4am on 4 October , pre-departure tests will no longer be required for fully-vaccinated travellers arriving into England but you will still need, on your return, to do a PCR test on or before your second day back. However, from the end of October, this day 2 test can be conducted with a lateral flow test
Unvaccinated passengers - from non-red countries will still require pre-departure tests, day 2 and day 8 PCR tests. Test to release remains an option to reduce self-isolation period.
If you do not wish to travel, we will amend your holiday to a later date, subject to fees and charges imposed by our partners. We will try and minimise these wherever we can.
Holiday cannot proceed as planned as travel for leisure purposes is prohibited. Please refer to What happens if your holiday cannot proceed as planned
Our policy is to contact you to discuss holiday options for customers travelling within 14 days.
Because of the numbers of clients involved, we are not pro-actively contacting anyone due to travel beyond this time frame, but we will contact you shortly if your holiday falls within the detailed travel dates. We are working through our bookings in strict date order, so if your travel date is later, then we will get to you as soon as we can.
What happens if your holiday cannot proceed as planned
We know that you will be very disappointed to not to be able to take your planned holiday at this time, but we very much hope that we can assist you to rearrange your holiday for later in the year or next year. We will be able to offer you a rebooking incentive, which will consist of a discount off a new holiday. We’re also working with all our travel partners to offer other holiday enhancements, so we would hope also to be able to offer some additional bonuses such as a free room upgrade or in resort credits to be spent locally. We’ll be able to discuss these with you when we contact you.
When we contact you, you will have the choice of:
- Rebooking your holiday for later this year or next year - there may be some date restrictions depending on the specific itinerary, but we will discuss this with you on an individual basis. However, we are working with our suppliers to be able to transfer holidays, as a minimum, to the same time next year. In addition we will offer you a monetary discount that can be applied to this new holiday as detailed above.
- Accepting a Refund Credit Note for the full value of the holiday - this will have several months validity allowing time to consider options before making a commitment to new arrangements. Very importantly, like holidays, Refund Credit Notes are financially protected under our ATOL licence (for flight inclusive holidays). That means that if anything happens to us, your money is safe and will be refunded. In addition we will offer you a monetary discount that can be applied to your new holiday when you are ready to book, as detailed above. Please note you will not be able to book online using a refund credit note, you will need to contact our reservations department when you are ready to book.
- If neither of these options is suitable and you would like to discuss alternatives, please email us on email@example.com and we will be in touch shortly.
Our teams are working really hard to assist our clients and advise them on their options. We have always been committed to providing great service and a great holiday experience. We really want to continue doing that and even if you cannot go ahead with your travel plans now, we really want to help you make plans for the time when you can. It’s what we do!
In the meantime we ask you to refer to the following dedicated page https://www.gov.uk/guidance/travel-advice-novel-coronavirus