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We strive to achieve the highest standards possible, so it is important to us to know what you think about your holiday and the service we provided.
If you enjoyed your holiday, we would love to know all about it. On the other hand, if you feel that we could make improvements, then we would appreciate your comments so that we can include them in our future planning.
Here are a selection of comments from our customers:
I would just like to take this opportunity to let you know that we were delighted with the service we received on our trip. All the tour reps and guides were really informative and helpful and the standard of accommodation in each place was of a high standard. We were met immediately each step of the way and handed the next step of our itinerary and the tours you provided were good, given the short amount of time we had at each destination.
The Holiday was
fabulous. All four of us had a great time. Accommodation was amazing and Khao
lak is a great place to visit, still reasonably quiet!! We were very impressed
with Camilla and Chloe who helped us get exactly what we wanted. They listened
and although at times it seemed we could not get what we wanted, they persisted
and came up trumps. Everything from the excellent seats on the aircraft to the
lovely meal in the resort, they made happen.
We have been using Premier for the last 9 years and will certainly come to Premier first for next years holiday! Thanks again.
We have just returned from a holiday booked with you to the Hotel de Normandie in Jersey and would just like to say that we had a fantastic time - great hotel and your staff were also great to deal with, offered great advice and info and we will certainly look to book with you again.
From the moment we arrived in Bangkok, we were treated like honoured guests. We were met by the courier Lynn, who was so friendly and helpful. We were whisked by private taxi to the Rembrandt, and after breakfast, Lynn gave us valuable information about Thailand and Bangkok.
A I. Leamington Spa
Not only did you give me a prompt, courteous and competent service but you more than delivered with a first rate holiday with no hidden extras or problems. I want you to know that in a world where everything and particularly the so called service industry is at best mediocre, or at worst downright dreadful your company shines out. Thankyou so much indeed.
Everything went like clockwork. All of our transfers were very well managed, flights & hotels were excellent. Overall a great experience.
This is our 2nd holiday with Premier Holidays &, exactly like the first one, it ran incredibly smoothly. At no stage were we left waiting, not expected or not treated as valued guests. Raffles hotel is, as expected, superb & faultless. The hotel is amazingly peaceful, it is so hard to accept that it is in the heart of a bustling capital city. The food, service, choice of places to eat & service were exemplary. We were unaware that the Laguna in Bali was the top hotel on the island when we booked but it certainly is true. Again, the service & hotel were wonderful & the staff really charming & welcoming. Our guide, Mr Budi, was delightful, helpful & really informative. The Ubud tour is an excellent opportunity to buy souvenirs. The island is really beautiful, the multiple pools really welcome.
H W. Banbury
I booked the Merton Hotel with yourselves for myself and my mam (for a birthday present) The hotel was brilliant and the food and entertainment were great - everyone worked hard to make sure we had a really good holiday. I couldn't fault a thing with the holiday - it was wonderful. I would like to thank Mirela on helping me sort out the travel arrangements, she was really helpful, if I had any queries etc she was always there. I would have no hesitation in recommending yourselves to anybody.
A Whyte. Tyne & Wear